Return & Refund Policy

30-Day Returns and Refund Policy

At Direct Pallet Racking, we value your satisfaction and offer a hassle-free 30-day returns and refund policy on all stock items. Here are the details of our policy:

Return Eligibility:

• To initiate a return, your item must be in its original condition, unworn or unused, with tags, and in the original packaging.
• Kindly provide the receipt or proof of purchase.
• Return any stock item for any reason within 30 days for a refund, except:
• Special order, custom items, and items marked as non-returnable are not eligible for returns.

How to Start a Return:

• Contact us at support@directpalletracking.com, and we'll respond within 24 hours.
• If your return is accepted, you'll receive instructions on the return process within 3 working days.
• We'll ensure a prompt full refund upon receiving the returned items.
• Please refrain from sending items back without prior return authorization.

Order Cancellations:

We accept order cancellations prior to shipping. To cancel your unshipped order, please contact us immediately at support@directpalletracking.com or call 1-888-979-9824. You will receive a confirmation email once your cancellation request has been processed.

Return Methods:

• We accept returns by mail.
• Customers are responsible for creating their own return labels. We do not offer downloadable return labels or include return labels in the initial shipment.
• Customers must pay for return shipping. However, if Direct Pallet Racking is at fault for the shipment, we will arrange free return shipping.
• We do not charge a restocking fee.

Damages and Issues:

• Examine your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately.
• Provide details and, if possible, take photos within 24 hours of delivery.

Exchanges:

To expedite receiving the desired item, return the original item. Once the return is accepted, make a separate purchase for the new item.

Refunds:

• Upon receiving and inspecting your return, we'll notify you of the refund status.
• If approved, you'll be automatically refunded through your original payment method within 24 hours. Processing and posting the refund by your bank or credit card company may take additional time.
• Refunds will be processed using the same form of payment used for the original purchase.
• We do not refund the original shipping cost.

Customer Support:

📞 Tel: 1-888-979-9824
📧 Email: support@directpalletracking.com

Your satisfaction is our priority, and our customer support team is ready to assist you.